Refund & Exchange Policy
We want you to be as in love with your new outfit as we are. So, if something isn’t quite right, we’re happy to offer a refund or exchange within 7 days in accordance with our Returns Policy:
- Returns may be eligible for a full refund or exchange.
- Refunds for change of mind are not available on all items
- If an item is deemed faulty, we will offer to repair, replace or refund the value of item
- All Return or Exchange Items must be in the original condition with tags attached and meet the criteria of our 'Return Conditions'
Please note that the return shipping fee is at customer's own expense, we cover the send-back shipping fee. Therefore, please read the size informations of the product carefully and remeasure your body if you are not sure about your measurements. If you need any help with choosing sizes, feel free to contact us by email email@example.com or send us a Direct Message on Instragram.
JASMINE'S VINTAGE CLOSETreserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.
All returns are subject to the following conditions (‘Return Conditions’), except in the case of faulty items which may be returned in accordance with the Faulty item section below.
- The return must be made within 7 days of receipt:
- We will use the tracked delivery date for online purchases as your receipt date
- You have valid proof of purchase;
- The items are unworn and in a saleable condition;
- The items have not been altered, washed, dry cleaned or damaged while with you; and
- The swing tag and any other applicable packaging is still attached.
JASMINE'S VINTAGE CLOSET reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.